Executive - Customer Success

Core Responsibilities

• Customer Onboarding: Assist clients with product setup and implementation.
• Client Relationship Management: Build and maintain strong customer relationships.
• Product Training: Conduct product demos, walkthroughs, and training sessions.
• Customer Support: Handle customer queries via email, calls, and ticketing tools.
• Product Adoption: Help clients understand and effectively use Loyalty Program features.
• Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.
• Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications

• Experience: 1–3 years.
• Education: Bachelor's degree in Business, IT, Computer Science, or a related field.
• Skills: Good communication, problem-solving, coordination, and time management.
• Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.
• Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.
• Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support.
• Availability: Immediate joiners preferred.